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Photo Questions

.What makes a good photo?
.How many faces can I print on a product?
.Can I upload something other than a person, dog, or cat?

Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

.Can I see a proof of how my product will look?

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

.Do you crop the photo for me?

We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

.I have a different photo question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Ordering and Payment

.What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of £9 customization fee per item, because the item is made to order and can no longer be sold as new.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Please review our Return Policy here if you have other questions regarding this subject.

.What payment options are available?

We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

.I have a different ordering/payment question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Product Questions

.Will the ink crack or fade over time?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

.How does sizing work?

We provide three sizes. The man foot length of size is 7.87 in. The woman foot length of size is 7.08 in. The kid foot length of size is 5.51 in. They fit for 95% Polyester, 5% Lycra and it's very comfortable to wear.

.How do I wash your products?
  • For our socks, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our socks with like colors as you normally would your other clothing will not affect the quality of your socks in any way.
  • For our mugs, hand-wash them with a mild dish liquid. Our mugs are dishwasher safe, but we recommend hand-washing to ensure long-lasting use of your new custom mug.
.I have a different question about your products.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Shipping Questions

.How long does it take to receive my product?

Typically, it takes about 3-5 business days for our socks, boxers and blankets to be produced and sent out. Once shipped, USPS will deliver continental US orders in 3-5 business days. Shipping is currently available only to US, AU, UK, CA and other 35+ countries address as of the moment and delivery time is around 7-10 working days.

Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

.Can I change the destination country on my order?

After placing your order, you may not change your shipping from domestic to international and vice versa.

.How much is shipping?

Free shipping over £49.

.Do you ship internationally?

International shipping is our top priority and as of the moment we can ship orders to 30+ countries, e.g. US, CA, AU, and UK, etc. All destination can be found upon checkout. If you are not sure whether we could ship to your country, please send inquiry to our customer service team at yourservice97@gmail.com
NOTE: All prices on our site are GBP. Once you complete your transaction, it will charge your card in your respective currency.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

    If you have any questions, please feel free to contact us via email: yourservice97@gmail.com

    Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,HongKong

     

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    Here Is What Our 10000+ Customers Are Saying

    Boyfriend loved these boxers .Because it really great that get faces on the boxer! High quality print and boxer material.

    Abby / Facebook

    These boxers are adorable, and super thick and cozy! It have a good quality, The Shipping is super fast and I couldn't be happier! The packaging is nice too. I Love so much.

    Cavin / Instagram

    Amazing socks, great quality for the cost! It looks exactly as shown on the picture online.Thank you!

    Alfred / Instagram

    They are absolutely adorable and my order came extremely fast. the shipping is so fast , Highly recommend not only the product but this shop. Excellent!

    Silvia / Facebook

    I love these boxers! They have a good quality , these boxers are adorable and I’d recommend them for sure! I expected order the boxers next !

    Daniel / Facebook

    No only I absolutely love the product and is good quality. Also the response from the Company was outstanding. I will buy more products from them.

    Jenny / Facebook

    Got these boxers and they turned out amazing! We couldn’t be happier and he loved this, such a cute, fun and creative gift! Thank y’all, they are perfect!

    Queen / Instagram

    Items are EXACTLY as shown! I I also appreciate the sellers because when I had a question, they answered super fast & they were incredibly nice with my dumb questions lol Will be buying from this shop again!!

    Bella / Facebook

    These are awesome and they come earlier than expected yay ! I will be happy!

    June / Facebook

    Shipped quickly and was exactly as described. Made for a great gift!

    Nicky / Facebook

    I m so glad I ordered thesocks! The seller responds promptly and is very friendly, making the ordering process a breeze. Great gift!

    Sabrina / Instagram

    This gift was so good and this is a direct quote from him "Thanks so much it really works great! Highly recommend!

    Romi / Facebook

    This product is amazing. Definitely recommend. Quality is great. If you send a picture that is not high enough quality, they will ask you for a new one.

    Karen Holden / Facebook

    Excellent gift, socks quality is better than anything I have bought at the store. Well made!

    Natasha / Facebook

    I love my new socks !! I am so happy with the way they cropped my photos and these snuggies are amazing. I love them!

    Kitty / Instagram

    What an awesome boxer ! It is very comfortable. This was such a fun surprise for my boyfriend. Highly recommend this store!

    Sunrose / Facebook

    The boxer fits perfect and material is super soft! Thank you for fast delivery .

    Arrimy / Facebook

    These socks look so cool, there comfortable and received them very quick!

    Kim / Instagram

    These socks are good quality and very quick processing too! Thanks!

    Quynh juyice / Facebook

    I highly recommend this shop to anyone. The prices are affordable and the quality is of a very high standard. I am very pleased with my purchase and cannot wait for the next sale! Thanks so much

    Ballo / Instagram